This page explains exactly how our performance model works: how the price is set, what we guarantee, and how you stay in control.
Why the hourly model fails.
Traditional outsourcers get paid to keep seats full. They bill hours, so they optimize for occupancy and punish efficiency. Resolving tickets faster or automating workflows cannibalizes their own revenue.
The result: the moment they work smarter, they earn less. That is why real change never comes from within the hourly model.
You pay per unit.
The unit follows your business model.
We offer a guaranteed declining price per unit, locked in contractually after a short calibration on your own data. Because we are paid per unit and not per contact, we win financially when your contact volume drops. The financial risk of operational inefficiency sits with us.
Performance-based pricing
No hourly rate. No seat price. A pre-agreed, declining price per order, policy, or subscriber, set to match your business model. Locked in after calibration to shift the financial risk to us.
Priced on your business, not our effort
Hours and contacts measure what we do; orders, policies, and subscribers measure how you earn. By charging on your metrics, we win financially when your contact volume drops.
Fewer contacts, better journeys
Every unnecessary contact that disappears through better self service and smarter customer journeys lowers our cost. Improving your customer experience is how we earn.
No leap of faith. A route.
You sign for the guarantees only after they have been proven on your own data.
Baseline
01
We map your current operation and cost level together. Your own data is the starting point, not our estimate.
Pilot
02 — 120 days
You start at your current cost level, with no long-term commitment. If you prefer, we start on part of your volume. The migration follows a proven playbook: at Odido, 40+ FTE were live within 60 days, above KPI.
Calibration
03
During the pilot we establish the unit (order, policy, or subscriber) and the baseline together, on your own data.
Contract
04
Now the targets are locked in: a declining price per unit, or, where quality leads, a rise in metrics like CSAT or First Time Fix. The other metrics become the contractual floor.
Scale
05
We take over more volume and keep optimizing, at our financial risk. The price per unit declines year over year; improvements go live in days, not months.
A guarantee, not a promise.
The results we promise are not a leap of faith. They are set on your own data, written into the contract, and structured so we only benefit when you do.
Quality as the floor
Lower costs never mean lower quality. Metrics like CSAT and First Time Fix are locked in as a contractual floor.
You set the priority
You choose what we optimize for: a lower price per unit or higher customer satisfaction. The other becomes the contractual floor, locked in after a short calibration period.
Risk-sharing
We absorb the loss if agreed results are not met. We only earn more when your operation actually improves.
Our talent doesn’t read scripts.
They build.
75+ CSAT
Highly educated, AI-native teams run your daily customer service directly inside your existing tech stack. At HelloPrint, we automated over 70% of customer contacts while maintaining CSAT at 75+.
Fast improvement cycles
A bottleneck flagged on Monday is fixed by Thursday. Improvements happen in days, not months.
Decentralized ownership
Our teams optimize on their own, without asking a central department for permission.
High retention
Our people stay nearly two years on average, versus four months elsewhere in the industry.
On-site collaboration
Our team works together on-site. That makes knowledge-sharing and problem-solving fast.
Delivered in your own tech stack, no migration.
You stay in control.
Also of the tech.
75+ CSAT
Governance: you stay in control
You decide on brand, policy, and strategic choices. We run the day-to-day operation.
Operator, not architect
We do not claim ownership of your AI architecture. We execute within the boundaries you set.
Tool-agnostic
We work in your systems, not ours. No new platform, no licenses, no lock-in.
Transparency
We communicate through your own channels, like Slack. You see what we see, when we see it.
GDPR & data residency
All data stays within the EU, under full GDPR compliance. No offshore dependencies.
Step 1 costs you one conversation.
We will create a quick scan of your support setup and show where quality, speed and efficiency can improve immediately. A practical conversation. No hype.